Frequently Asked Questions

If you are having problems viewing our training program, please see our FAQ below.

Start by filling out our Contact Form. We will then follow-up to discuss our training programs, pricing, and how to best deploy to your company.
We use a reliable third-party service called Spotlightr for our training videos. If the video won't play from your location, most likely you are at a location that is blocking the video service, for instance, to limit people from consuming too much bandwidth by watching videos. If you are at a location where you can request whitelisting to allow viewing websites or services, add https://videos.cdn.spotlightr.com to the whitelist. Otherwise, please try viewing the training video at another location and see if it can be viewed from there.
While the videos are supported on most modern browsers including Google Chrome, Firefox, Microsoft Edge, and Safari, we recommend using Google Chrome to view the training videos. If you are still having issues playing the training videos, please try these troubleshooting steps:
· Make sure your browser software is up to date
· Clear your browser cache and cookies
· Disable any proxies or VPNs
· Disable ad blockers
· Disable hardware acceleration in your browser
· Use private browsing mode

If you continue to have issues with the video after following the recommended steps above, please contact us at training@crownpointsolutions.com. To aid the troubleshooting effort, please provide details about the type of device you are using, the type of browser, internet connection (wi-fi, home/work, other location), and any error messages.